Refund Policy

At Careers Authority, LLC, we are committed to providing high-quality career preparation assistance to individuals pursuing employment with the United States Postal Service (USPS). Our program includes job preparation resources, exam guidance, and live support to help candidates navigate the hiring process.

We offer a fully refundable deposit of $49 under the following conditions:

Eligibility for a Full Refund

A full refund will be issued if:

You do not pass all four virtual assessments required for USPS entry-level positions.
You do not receive a job offer within 30 days following your USPS interview.

Refund Request Process

Refunds are processed within 7–10 business days upon submission of the required documentation.

To request a refund, you must provide:

For failed assessments: A copy of your official failing scores.
For no job offer post-interview: A copy of your interview invitation along with a signed confirmation from the interviewing official.

How to Submit a Refund Request

Refund requests can be submitted via:

📧 Email: manager@careersauthority.com
📞 Phone: (843) 278-9963
🖥️ Customer Dashboard: Log in to your account and select the “Request a Refund” option for faster processing.

Additional Notes

Refunds are issued to the original payment method used at checkout.

All refund requests must be submitted within 60 days of purchase.

This refund policy applies only to purchases made directly through Careers Authority, LLC and does not cover third-party services.

For more details, please refer to our Terms & Conditions.

📧 Support Email: manager@careersauthority.com
📍 Business Address: 6650 Rivers Avenue Suite 100 Charleston, SC 29406